Refund and Cancellation Policy
At S & A Global, Inc., we carefully coordinate personnel, transportation, security support, and other resources for each client. Because these arrangements may require advance commitments and payments to third-party providers, the following refund and cancellation terms apply.
Booking Deposits
All booking deposits and reservation fees are nonrefundable unless S & A Global cancels the service and cannot provide a suitable alternative.
Your booking is not confirmed until the required payment has been received and you receive written confirmation from S & A Global.
Client Cancellations
We accept cancellations for a reschedule only. All reschedule requests must be made at least 72 hours in advance of the scheduled service.
All cancellations must be submitted in writing to info@saglobalinc.net. The cancellation time will be based on when the written request is received.
Three-Hour Transportation and Assistance Bookings
Transportation and assistance services are reserved in minimum three-hour increments. Unused time within a reserved service period is nonrefundable and cannot be transferred to another booking.
Additional time requested by the client is subject to availability and will be billed at the applicable rate.
Late Arrivals and No-Shows
Clients are responsible for providing accurate arrival, pickup, contact, and itinerary information.
Waiting time caused by flight delays, customs processing, client lateness, incorrect information, or circumstances outside S & A Global’s control may count toward the reserved service period and may result in additional charges.
A client who does not appear or cannot be contacted at the scheduled location and time may be considered a no-show. No-show bookings are nonrefundable.
Changes and Rescheduling
Requests to reschedule must be submitted at least 72 hours before the scheduled service. We will make reasonable efforts to accommodate requested changes, but approval is subject to availability.
A price adjustment may apply if the new date, location, itinerary, staffing requirement, or service scope changes. Payments already committed to third-party providers may not be transferable.
Each booking may be rescheduled once unless otherwise approved in writing. Additional changes may be treated as a cancellation and new booking.
Third-Party Costs
Government fees, visa fees, permits, accommodations, airline charges, event tickets, vehicle reservations, security-provider fees, and other third-party expenses are subject to the refund policies of the applicable provider.
S & A Global cannot refund any amount that has already been paid or committed to a third party and cannot be recovered.
Digital Products and Downloadable Material
Due to the immediate-access nature of digital products, guides, checklists, templates, and downloadable materials, these purchases are nonrefundable once the product has been delivered or accessed, except where required by law.
If you experience a technical problem accessing a purchased product, contact us at info@saglobalinc.net so we can assist you.
Service Concerns
If you believe a service was not delivered as agreed, you must notify S & A Global in writing within 48 hours after the scheduled service ends. Please include your booking information and a detailed explanation of the issue.
Submitting a complaint does not guarantee a refund. Each request will be reviewed based on the service agreement, work completed, expenses incurred, and circumstances involved. When appropriate, S & A Global may offer a partial refund, service credit, or another reasonable resolution.
Dissatisfaction caused by circumstances outside our reasonable control—including traffic, weather, government actions, flight disruptions, civil unrest, or changes made by the client—does not automatically qualify for a refund.
Cancellations by S & A Global
If S & A Global cancels a service and cannot provide a reasonable replacement or rescheduled date, the client will receive a refund of the amount paid directly to S & A Global for the affected service.
S & A Global is not responsible for separate expenses the client incurs, including airfare, lodging, missed reservations, lost income, or other consequential costs.
Events Outside Our Control
Refunds are not guaranteed when services are delayed, changed, or prevented by events outside our reasonable control. These events may include severe weather, natural disasters, government restrictions, security emergencies, strikes, civil unrest, road closures, illness, border closures, or transportation disruptions.
When reasonably possible, we may offer rescheduling, an account credit, or an alternative service.
Refund Processing
Approved refunds will be returned to the original payment method whenever possible. Please allow 7–14 business days for processing. Your financial institution may require additional time to post the refund.
Payment-processing fees, currency-conversion charges, and bank fees may be nonrefundable.
Chargebacks
Clients are encouraged to contact S & A Global before initiating a payment dispute or chargeback so we have an opportunity to investigate and resolve the concern. Fraudulent or improper chargebacks may be challenged using the booking confirmation, signed agreement, communications, proof of expenses, and service records.
Contact Us
Questions, cancellations, and refund requests should be sent to:
S & A Global, Inc.
Email: info@saglobalinc.net
Telephone: 877-273-4584
Business Address: Missouri, USA